We will soon release an update of the product information request functionality in Sana. This feature streamlines the ability to request product specific information on a product detail page, eliminating the need to manually create new emails and copy over details. Instead, you will simply add the shopper's email address as a reply-to. This enhancement addresses various use cases, such as confirming product suitability, identifying replacements, and resolving issues with existing products. Additionally, we will capture shopper email addresses and company names automatically, and allow file uploads (e.g., images or PDFs) to further aid in customer support. 

Product Information Request allow attachments & easier submission

Designed for businesses with complex product catalogs, the renewed Tweakwise Search & Merchandising add-on will elevate your e-commerce platform's search capabilities to new heights using a fully integrated approach. This powerful add-on will deliver highly relevant, personalized search results, tailored to both your intricate product offerings and your customers' unique preferences. By streamlining product discovery and optimizing merchandising, this add-on will shorten the buyer journey and unlock greater revenue potential.

Tweakwise - Renewed add-on

Boost customer convenience by allowing your customers to choose from what location (warehouse) they would like to order, and display stock availability from the chosen location throughout their online buyer journey. 

Stock location selection

The Guided Selling content element enhances the online shopping experience by providing real-time interactive question and answer dialogs that streamline product search (search results), enabling customers to quickly find the right products (on both content and product list pages) and thus increasing conversion your webstore's rates and sales. All by leveraging product facets from either the ERP, Sana, or a PIM system.

Guided selling content element leveraging product data to enhance product discovery

Ensuring managers, finance teams, and shoppers have a clear record of payment completion. This provides extra assurance that payments are processed successfully, even when they don't have immediate access to Sana.

Payment confirmation email after completing a payment via "pay by email" (Sana Pay)

Shorten the online buyer journey by allowing your customers to choose from what location (warehouse) they would like to order, and automatically select this location as pick up location in the checkout.

Collect in store based on selected stock location

Ingenico PSP replaced with new Worldline PSP (end of February)

The Sana Assistant helps simplify the process of accessing relevant information from the Sana knowledge base by providing quick answers to questions in a natural language format.

AI - Sana Assistant

Versapay, who acquired Chargelogic earlier, is now sunsetting their e-commerce Chargelogic solution. Existing Chargelogic customers will be migrated to Versapay's own solution, by Versapay. Sana will support the Versapay integration as an out of the box app, available in Sana's app center. 

[VersaPay] Productize VersaPay to support migrating Chargelogic (EOL) customers

Sana's newest feature will allow users to easily implement product discounts. You will now be able to create discounts for one or multiple product sets. The interface for redeeming these discounts in the shopping cart is also being enhanced for a more user-friendly and intuitive experience.

Product based discounts

To further refine the shopping experience and operational efficiency, SCC will introduce an advanced address validation feature. Address validation will be initially available with two add-ons to choose from: Loqate and Google Address Validation.

Address Validation

Web store managers will be empowered to push specific products higher in their customers' search results over others, unlocking the opportunity to promote certain products or attract attention towards those products that fit the best with the buyers' needs.

Product boosts

Often the B2B customers know what the standard delivery time is for products that are in stock. Sometimes it is customer depended if shipments are split or not, and the customer also knows in that case if they want the shipment to be spit or not, meaning that they know how to interpret the information of availability. 

Showing the stock message in the shopping cart will give them a clear and transparant overview of their order, setting proper expectancies on possible delivery. 

Checkout - Stock visibility

This improvement will help to enhance the user experience and web store navigation on mobile devices.

Product Subcategory - Mobile navigation

Sana will release a new add-on based on Avalara's address validation API. 

Avalara add-on for address validation

This feature will allow customers to pay for their subscription orders using credit cards or other online payment methods.

[Subscriptions] - Processing payments for subscription orders

This feature will allow to create Buy X, Get Y discounts directly within Sana Admin.

[Discounts] Buy X, Get Y

After a webshop visitor has added all the products to the shopping cart, he will be able to see the (estimated) availability dates per order line. This will offer transparency and manage the expectations of the customer within the ordering process. These dates can be shown split over multiple quantities and dates (suggesting partial shipments) or waiting for the complete quantity to be available: only showing the latest date. 

Checkout - Estimated availability dates

Customers will be able to add personalised comments to individual ordered items. This feature enables users to include specific instructions or personal messages for each item line during checkout, enhancing communication with sellers and improving order accuracy. 

Checkout - Comments

Stay on top of your orders as a shopping customer in the webshop. Introducing the Backorder lines overview in the 'My Account' section so you can easily track all products still pending for delivery / order completion in one convenient overview. In this first release this will be with a fixed set of fields to display. 

My account - Backorder lines

Customers that are blocked in the ERP are able to login to the webshop, but might still want to be able to pay their invoices to ensure their account will be 'unblocked' again. 

Allow invoice payment for blocked customer

After adding flexibility to the column fields in the overview tables for Sales documents, we will add a similar flexibility to the Sales document detail pages in order to manage which information (columns) should be shown for the specific customer type. This way you can set-up the table to your business needs. 

Order details table - Flexibility in columns

Quote details table - Flexibility in columns

Dive into our Sana Commerce Cloud product roadmap to see what's in progress, what's up next, and what's on the horizon for the next 9 months. Keep in mind, this roadmap is a flexible plan, and not everything listed is set in stone for product inclusion.