Currently, Sana Pay serves as a payment service provider within Sana Commerce Cloud, allowing customers to pay seamlessly and even save their credit card details in their digital wallets.

We would like the ability to use Sana Pay and existing saved payment details to process payments for orders that are placed directly through our sales team in the ERP—whether via email, phone, or fax. This would streamline payment collection for manually processed orders and provide a consistent and convenient payment experience for both customers and sales teams.

Enable Sana Pay for Sales Orders Placed via ERP

Currently, if there is an issue with a third-party connection, such as Adyen, I have to manually navigate to the setup page of the add-on to check its status.

However, there is no proactive message or alert indicating a problem with the connection. This makes troubleshooting inefficient and requires unnecessary effort.

I would like to see a real-time status of third-party connections—including Sana Pay—directly in the dashboard. This would allow me to quickly identify and address connectivity issues without having to dig into individual settings.

Visibility of Third-Party Connection Status in Dashboard

In order to be able to check how customers use the various features during the buyer journey, it would be helpful to measure the success and conversion per feature used - e.g. the shopping cart upload. This way, it can be evaluated whether the customers have adopted the new feature or change in how to purchase online. 

In-app analytics with KPIs to measure how shoppers are using the webstore and add-ons (e.g. shopping cart upload)

Currently, Sana Pay Plus does not automatically release payment authorizations when an order is fully or partially canceled. As a result, funds remain reserved on the buyer’s credit card for up to 28 days, leading to customer frustration and a poor user experience.

Sana Pay Plus should automatically release the authorization when an order is canceled—whether fully or partially—ensuring that customers regain access to their reserved funds immediately.

Automatic Authorization Release for Canceled Orders in Sana Pay Plus

Some of our clients have expressed their preference for a streamlined registration process without creating a customer account in the ERP system. They would prefer to receive an email notification through a simple form, rather than dealing with the hassle of using type forms and relying on another third party platform. To address this, we are now offering the option to choose between customer registration or email request in our registration configurations.

We have received additional feedback from our customers, who suggest that the registration in the ERP system should only occur after approval. This approach has proven to be more effective, especially in filtering out fake or irrelevant registrations. However, in cases where the registration is deemed valuable, it is still a convenient way to seamlessly integrate them into the ERP system without manual intervention.

Therefore, we highly recommend adding the customer to the ERP system upon approval in SANA, with activation taking place after verification and completion of the client's information in the ERP system. This will not only improve the registration process but also ensure the quality and accuracy of data in your ERP. Thank you for considering this suggestion.

Registration request instead of full ERP registration

Allow admin to decide whether whole numbers also should be displayed with decimals or not (right now Sana always displays #.## regardless of whether the decimals are actually relevant or not. e.g.: Even if ERP returns 10% discount Sana shows it as 10.00%. Better to show the value the ERP sends.

Decimal formatting on discount display on basket / checkout / History

Right now the Bluetooth barcode scanner element only finds matches for barcodes. However, some of our clients do not maintain barcodes since the barcode is directly the product / variant ID. So, request is to allow the functionality to do first level search on barcode and then if that does not find a match, to then do a variant ID match or a product ID match. Note: Variant match can have some complexities (ambiguities) in NAV / BC. 

Bluetooth barcode scanner - search by SKU code

Attribute selector in the search content element. Shows value after the product category on the second line.

As a bonus the possibility to remove product category/title/id. So that it becomes fully configurable.

Ability to show product attributes in the search dropdown

I would be nice to have a price switch between the customer specific price and the B2C price. With the switch you only see one price, or the B2C price or the customer specific price. This is usefull in stores so a user can show the webshop with the products to the consumer without showing his own (lower) price.

Price Switch

As a customer I would like to be able to hover over an image tile in a product list page which would result in for example a bigger image or one (or multiple) other images shown to me, within the same page view. Thereby I am able to view other images, or a bigger image, without the need to move to the product detail page. 

For instance, if all product images are displayed on a white background, hovering over the image could reveal the product in a lifestyle setting.

This feature should be toggleable, with options to apply it site-wide, to specific products only, to product sets, or not at all. Additionally, by default the secondary image should be the image that shows on hover, or an option to select what image is shown by admin from products with multiple additional images.

Hover function on product images in product list page

As a webshop user I want a personalized experience when I browse on the webshop or use the internal search function.Automatic personalization should be based on the personal order history from the specific customer, but also on the order history of other customers which has the same customer segment.<strong>Internal Search function</strong>The relevance inside results that are shown after doing a search query should be different per customer.<strong>Up & cross selling</strong>With this technique it will be possible to display product sliders in your webshop like "Other customers also bought".

Personalized search results & up-and cross selling

As an accountmanager (shop account) I want to have the possibility to autorize the productgroups that the sub-account can view and order. So for example, my technical employee can only see and order technical products.

Add "assortment" to the Authorization related to sub-accounts

As a Sana Admin user I want to see an alert in the Sana Admin after pressing the "Reimport all available categories" button stating that reimport will break the existing catalog structure (if the navigation was created manually) in order to avoid that a Sana Admin accidentally presses this button and causing a lot of manual labor to fully rebuild the main menu structure again. Nobody checks the whole documentation before pressing a button.

Warning or a pop-up before re-importing item categories

A number of customers have asked if they can have the quick add control, currently only found on the basket page for B2B customers, to be made available as a content element so it can be added to any page. We've done this as development, but it would be good to have it as a standard content element.

Quick Add control as content element/add-on

Suggestion 1: When I enabled product grouping in my webshop, I wish my customers to still be able to find the child items if a direct search on its itemID is executed. 

Suggestion 2: My products belong to multiple groups. Therefor I wish to be able to link 1 product to multiple groups. 

Suggestion 3: To disallow product groupings in search in favor of individual items.Looking to utilize Product Groups to integrate variants in our webshop, and add a setting to keep search functions showing individual items (and/or disallow product groupings in search). 

Product Grouping - Extended

To disallow product groupings in search in favor of individual items.Looking to utilize Product Groups to integrate variants in our webshop, and add a setting to keep search functions showing individual items (and/or disallow product groupings in search). 

Product Groups - Additional Settings

When clicking on "view package contents" for a product that is an assemby BOM, a pop-up window with the contents is opened.In this pop-up the single items can not be clicked. It is also only the description 1 of the products displayed. It would be helpful if the content and the design of the pop-up could be customized / has more options, so that for instance the description 2 and a picture could be displayed in the pop-up windows as well.

Package contents of assembly BOM

A My-Insights Dashboard for end-users (to be found in the My Accounts Section) to provide more detailed transparency on purchasing history and behavior - resulting in a more data-driven relationship between vendor and customer. Sana can provide the solution to enable this. The required powerful data and most of the functionality is already available.

Insights for End-Users

Since product group pages and item detail pages are fully editable, it would be great if several different product group pages templates or item detail pages templates could be created and assigned to product groups or items individually. In this way, the display can be optimally adapted to the properties of the different product groups or articles.

Today, the layout (for both Desktop and Mobile) of the ProductPage is handled as follows:

If there is a change at the level of a specific ProductPage, this is used. Otherwise, the layout of the SystemPage "Product details" is used

One of our customers had to structure the layout of a group of articles in a different way than all the others. Specifically, these articles were to have 3 columns in the detail line instead of the 2 columns defined as standard: 

In order to do this, we had to manually update all pages one at a time. This means that if we need to change this layout in the future, we will have to intervene on all pages one at a time.This is why we propose the following idea: 

. In our opinion, the layout selection logic could be as follows:

Individually allocable product group page templates and article detail page templates

Show the customer discount per orderline, in shopping cart and during checkout, to enhance the feeling of cheaper products, and give them a good geeling that the discount htey get is applied correctly. In the current situation the discount you get is only shown on the product and product detailpage.

Show discount in cart and during checkout

Is it possible to customize Sana error messages to be more user-friendly? For example, instead of a generic message like, "You are not able to order now, please contact your web administrator," I'd prefer a message that explains the actual issue, such as, "Your account is overdue. Please pay your balance to order again."

Similarly, for error messages that display a long log number, could the message instead describe the specific problem?

As a webshop visitor I would like to receive clear error message in case my requested page or data could not be retrieved. As a webshop manager, I want to make clear to my visitors why an error occurs. Categorized error handling from the ERP to Sana could improve this behavior. 

If ERP report returns no data then no error should be shown, but a specific message like "Report contains no data". If  ERP report encounter an erp error then the specific error should be returned to Sana SDK to be handled properly based on the type of error.

Error handling improvements

As we have a large number of article attributes and an attribute does not have in each group the same importance it would make it much easier if the most important article attributes and their sort order could be selected product group specific. This could be done exactly the same way as selecting group specific facetted filters for list pages.

Product specifications per individual group page

As a webshop manager I want my registered customers to have their first and last name split in the webshop, so I can use the first name separately in for instance an e-mail or text message. 

In a B2B environment, it would be desirable to receive additional information about the contact person during registration, in addition to the company details. Currently, only the e-mail address is available here. To address the customer, however, a salutation would be useful. First name and last name are also not always available from the e-mail address.

Customer first and last name separated

Enable users to create conditional content elements on product detail pages that will display based on product attributes fed into a product detail page. When the product detail page loads, the content element would get the attributes for the product, determine whether the criteria are met to display the ad, and if so, display the ad.Example 1: A user creates a content element (video, image, text, html) that only displays if the attribute name material is equal to nylon. Example 2: A user creates a content element (a rotating banner ad) that only displays if the attribute name SKU is equal to X, Y, or Z. This would enable users to share a content element across many SKUs or similar products simultaneously.

Conditional content elements on product detail pages

In Sana Admin - when you set up your store and you choose your language this should default across all Sana Admin so that when making changes to pages eg , email templates etc then the default language is the one your store has been created in. At the moment you need to change the pages for example to English - United Kingdom as opposed to EN-US. EN-US is the default across Sana Admin pages when our store is EN-GB.Its an easy fix and would make the management of messaging etc in the CMS much easier and hassle free.

Language as Default in Sana Admin

Currently payment cost can only be set at a fixed amount. Credit Card/Paypal costs are a percentage of the order amount so it is vital to have the ability to set the cost as a percentage instead of a fixed amount.

I would like to be able to add % fee to orders that use a specific payment method. For example, I want to assign a 3.5% fee to all credit card orders. At present I can assign a cost to a payment method but not a % fee. 

As a webshop manager, I would like to charge the user a percentage of the total order for a given payment method. 

As a webstore administrator, I need the ability to charge the customer for the credit card fees. This could be done by  having the ability to add a payment cost as a percentage of the total to certain payment methods. This is especially important for B2B transactions where the margins are much smaller.

Payment Cost as percentage of total order amount

It would be great if you had the possibility to configure an email template (html code for the body-tag) in the themes, with logo, footer etc..

As a store admin I want to be able to style the email templates in order to create more attractive emails. Ideally the font and style settings from the theme are used in the template. 

As a webshop manager I want to have an easy and understandable way of adding replacement tags for the checkout header fields to the order confirmation e-mail template.

E-Mail html template / E-mail design

We have some items that fall outside the traditional inventory model of simply "in stock" or "not in stock," such as items that we do not house but will order on-demand, new products which we would like to accept pre-orders for, and items which would ship directly from our vendors. Currently these types of items always show as being Out of Stock, which is confusing to customers who do not understand that even though we don't have the item right now, we could easily get it for them.It would be nice to be able to tag an item as one of these 3 item types in our ERP system and have it reflect in the webshop as the item's Availability.

Support New Availability Options: Pre-Order, Special Order, Drop Ship

There should be the possibility to enter the disocunt codes as well in the basket as in the checkout area (before sending the orders). Most of our customers directly switch to the checkout area.

Enter discount code in basket & checkout area

It would be great to be able to create a Navigation node without assigning a link to it, so that it can be used just as a header in the multi-column layout. Currently we can set the node as an external link directed to "#", but this creates strange things with product page breadcrumbs if they are not set up for all products (which we don't do because it has to be done manually for each page). Using "#" for a menu entry makes all product pages that don't have a Main Navigation Node set on them to use the first navigation node linked to "#" to generate the breadcrumbs for the product page.

Navigation Nodes w/ no link

It would be exceptionally useful to define custom CSS classes on all the elements so that custom CSS can be used. Currently it's difficult to style elements beyond what Sana offers on the properties for an element. 

CSS custom ID or class on content elements

The ability to create item and item category segments so that specific item /item categories can be discounted using voucher codes

Discounts based on item category segments

We would like to create content pages for our important manufacturers and list current blogarticles or news on these pages. So I created some blog articles and gave them categories and tags.

If I understand the documentation correctly, the "Latest Blog articles" and "Blog Search Bar" are the only Content-Elements that I can position on normal content pages (like our manufacturer pages). But I can't find any way to control the display of the blogarticles using the created categories and tags.

Is there any possibility to display blog articles on a content page and filter the shown artciles by categories or tags? If it is not possible to filter the blogarticles, is it possible to achieve this with news?

It would be great to have the possibility for filter which articles to show in the Latest Blog Articles content element based on criteria's. For example, if I create a content page with information about a vendor, I would like to show all the latest blog's that are tagged with the name of the vendor. This would make the vendor content page up to date without needing to do manual work.

Filter blog items on categories and tags

Currently when customers are ordering a whole pallet of an article they only see the total price for the pallet. There should be a function to see the price per piece when you buy a pallet. This way the customer can also see the advantage they get when buying a pallet in stead of a couple of pieces. because of this customers will probably buy whole pallets more often then they used to do. When a unit of measure is selected I wish to see the conversion to its base unit of measure (e.g. x pieces in 1 box). 

Show Price per Base Unit of Measure

If you want to import and map many images at the same time, these must be named according to SKU. If there are several images or variants, there are rules such as SKU_1. In order to ensure the quality of product handling and to have synchronized flows between the supplier, us and customers, we try to use GTIN/EAN. Images retrieved from external sources should be handled according to the GS1 standard in how images are named. Suggestions:That the mapping of image can be optional if it should go to SKU or GTIN (perhaps also the manufacturer's article number). With GTIN mapping, different sales units become unique, and there are ready-made standards for how different sodas are named and displayed. Images that come from the GDSN network follow GS1 naming rules.

Optional identifier for mapping images

Hotjar research clearly showed that customers get confused and annoyed by the minimum order quantity with certain items not visible on the product list page or the productpage.When a customer orders a product (with a minimum order quantity of 5 pieces), he now expects to order one pieces, but instead there are 5 in the shopping cart.In the shopping cart he cannot press the "-" (minus). The minimum order quatity text should popup. Instead he manually has to lower the quantity before the red cross icon and popup text is displayed.

- Make the minimum order quantity text addable to the product pages. Now the {0} sign is not replaced by the minimum order quantity.

- Add the minimum order quantity text to the product list pages in the product tile? Show the red cross icon and text when pressing on the minus-icon on the shopping cart page?

Minimum order quantity clearly visible

By adding the option of including [Sales Agent Name] into the order confirmation. I could then set up a rule in Outlook that if the body of the email contains {sales agent name} the order confirmation would be forwarded to that {sales agent}.Currently as SANA doesn't send the order confirmation to the sales agent and our sales agent want to receive customer orders so they know what their customers are ordering - but now they receive ALL the orders for ALL customers as I have not way of filtering theym out.

Add  [Sales Agent Name]  to email templates

It would be nice to have a product sorting option of 'Featured products' which could be the default view for product list pages. Sana admins should be able to give certain product brands (or any other filter) priority over others in this view.

Features products in Product List pages / Search Results

Shipping costs calculated based after discounts. gross/net prices. Our customer normally pay shipping costs under 150 gross price. The shipment now only handles shipping costs based after applying the discount and then calculates if the costs are under or above 150. SO they are getting punishedfor getting discount. example: article x costs €200 gros. in this case customer doesn't pay shipping costs. After applying discount online article x costs €148 now customer also must pay shipping costs. This is a user case we don't want. 

Shipping costs calculate based after discounts

As an admin of a multi language store, I should be able to send the registration email in multiple languages to new shop account owners upon creating an account, so that they are able to understand the contents of email. This is currently only sent with the default language of the store when there are multiple languages.

Send registration email in multiple languages

We would like to limit the number of items available for purchase for certain products. Especially those high demand items.

Stock limitations

Would it be possible to add controlled form fields within a product for personalised items. Then when submitted could transmit back to the order on BC

Product personalization form

Would it be possible to have a content section where when you create content you can select the areas where you would like it to appear? This could be selective. Example: a banner at the bottom of every product/ category/ search page

Content distribution to multiple pages

Currently Sana only allows a setting Can order=yes/no on the shop account. The quotes just follow this permission. However, B2B companies want some customers to only create quotes and some customers to only create orders. 

Shop account / sub account setting for 'can place quote'

With wider screens available, there is space to display a grid of 4 products on product list and content pages. Can an option be created to enable selection of either 3 or 4 products in the grid. When showing the product list, can an option be made available to display 4 in a row. Currently we have 3 in a row on the grid without any choice or option to change.

More products in a row on product list pages

Invoice and shipping addresses should be verified. Now a customer can enter a false address or can easily make a mistake entering his address.

Address verification

When a website was in maintenance mode, there may be a number of unprocessed orders.  The webshop's customer service team will not be aware of these, as they don't have a need to log into Sana Admin on a regular basis.Therefore, there should be an option to send a notification to a nominated customer services email address that there are unprocessed orders that they need to action.

Send a notification when there are unprocessed orders

For variants dropdown option, it should not list those variants without stock, or set those ones without stock at the end of the list.

Arrange variant options based on stock availability

We would like to run promotions on total cart value.e.g. This product free when you order $200 of total items or 10% off your first purchase of $100 or more.

Promotions on cart Values

We have a couple of non orderable products for some customers. This is when the customer did not discus a price with the salesmanager yet. We still show these products on our webshop. 

UoM visible when a product is non orderable

Latest Blog Articles: Use criteria's to filter articles

Request the acceptance of the Privacy Notice in the first access of the end customer to the portal. It is important to notify the customer about our privacy policies, as well as the treatment of their information.

Request acceptance of the Privacy Notice on the final customer's first access to the portal

When you make the attribute clickable or when you can add a link text behind the attribute, the link text should open another page of popup. Each attribute requires it's own message. 

Explanation popup with attributes

In version 1.59 it is possible to send an order confirmation to the sales agent when a linked customer has placed an order. We want to make it possible to also create a setting where sales agent receives an e-mail when the customer has placed an order and when the customer convert the quote into an order.

Send quote confirmation e-mail to sales agent when quote is placed by customer

As a marketing manager trying to prompt customers to buy more on SANA, I would like a progress bar showing customers how much more they need to order to get free shipping. Our free shipping is for orders over €100.  

Free shipping cost - progress bar

Remove the rule requiring Mix & Match discounts to use 2 or more rules. I would like to allow a discount based on a customer purchasing any X number of items from a single Item Category, but cannot configure this discount. For example, let's say I want to give 10% off if a customer orders 3 or more widgets. I want the discount to apply when any 3 items from the widget category are purchased, or even qty 3 of a single widget. I think this is a common discount scenario and currently there is no way to configure it.

Improvements to Mix & Match pricing

When a file is deleted in the file browser, then first perform a check to see if there are any active links to this file in order to avoid broken links to files. 

Validate for existing links when deleting a file

As a customer I will like to be able to recognize items that are on sale, new, or eco easily from the product list. So having the abilty to attach icon tags to items in relation to their attributes will be very helpful. 

Item tag icons

If a user has a locale of e.g. fr-fr but the default store language setting is e.g. en-GB they should be asked whether they want to be redirected to their default language, if it has been installed in the webstore.

Redirect cuistomers to locale language

As a design & product content manager, I want to provide my distributors with a media resource library, so they can browse and download files (images, pdfs, ppts, videos etc.) to support the marketing of our products in a File Manager / Browser type of interface. The ideal would similar to the File Manager we have in the Admin interface, but limited to specific folders/subfolders.

Front-end File Browser

The checkbox "add to adress book" is now not checked in the defauld settings. We need this checkbox to be checked, because we want to register al the possible delivery adresses in our ERP. The customer will not check this box himself while entering an order in the webshop. 

Configuration option for "add to adress book" checkbox (default enabled Y/N)

Customers work with a specific flow. When adding products to the basket they want the basket in the same order as they entered the products. The first article they ad to the basked needs to be in the first position and the last product in the last position.

Sorting of products in the shopping cart

Many pages, such as Invoices, Orders, and Shipments represent data in a table structure. As a webstore admin, I would like the ability to choose fields from the respective table in the ERP to show on the webstore. I would also like to the ability to order by different columns.

Customizable table columns

In some case, it is interesting to be able to set up a filter expression using something like a wildcard or regular . Something, filter values contain detailed information with different variables. Like a certain connection type on a device, that can be 1x USB A, 2x USB A, 3x USB A, 1x USB C, 2x USB C, 3x USB C, etc.This filter and it's value could be used to be able to select all products that have one ore more USB A connections. Currently, one has to solve this by manually selecting all possible USB A value occurences (1x USB A, 2x USB A, 3x USB) and keep that up to date (A product with 4x USB A could be adopted). Another option would be to expand the product data with another field indicating the types of connections on a device.With a wildcard option, one could set a filter expression selecting all products with value "*x USB A".

Product set filter expression value wildcard support

First name and last name of the contact person in the B2B registration

Sometimes all we need is few products to be re-indexed to quickly fix a showstopper or to start an investigation or during an investigation of a critical issue that has to do with Products.This can overall save quite of a lot of effort/time taken for product indexing. the same scenario is applicable for Customer Indexing as well.this will significantly increase the maintainability and to provide a better customer support.

Assign a Product Set to Product Indexing Task

In basket and checkout, we don't have a field to show the service charges separately. So what we have for now done is to simply add it to the item subtotal (but we used to show it as subtotal in previous versions). Now we have changed it to "Item" and show the full subtotal there it is pretty confusing and IMO wrong. Suggestion: show service charges as a separate field on basket / checkout (e.g.: additional charges).

Service charge lines shown as part of item subtotal

It would be helpful to have a filter option based on the stock level ranges that are set in our webstore.

Filter by availability / stock

Additional information (e.g. description 2) not only on the product list or in the product detail, but also for the products that are in the shopping cart (see highlighted area in the screenshot)?

Editable Product List Page in the shopping cart similar to the one described here: https://support.sana-commerce.com/Content/Release-Notes/Sana-Commerce-Cloud/166-April-21-2023.htm?tocpath=What%27s%20New%253F%7cSana%20Commerce%20Cloud%7c__

Editable Product List Page in the shopping cart

A notification web feature can greatly enhance the user experience on the webshop. With a notification web feature, customers can receive real-time updates and notifications about new content and updates on the webshop. This can include notifications about new product releases, promotions, or discounts. By providing timely and relevant information to customers, the notification web feature can improve customer engagement and loyalty.

Web Notifications

Sana allows to set templates for Product Detail pages, which is great. But it would be an interesting feature we could also use available Product Attributes as Replacement tags. So we could use a standard Product Title and Product Description as Meta Title and Meta Description !

SEO Standard Meta Title and Meta Description

It would be useful for our B2B customer to be self register their ERP accounts. This should be controlled so that if a customer registers and enters their Customer ID from our ERP, we get an email to confirm or reject it. This would stop duplicate ERP accounts. 

B2B request shop account if ERP customer exists

It should be an option to add a custom icon and styling for the add to cart button. Due to fact this button should dffarent from the rest, and should stand out more.

Custom icon and styling for the add to cart button

Right now the RMA/return process only works for registred users and only based on invoice level or free to fill in base. Let's create a flow where the user can fill in his order number and e-mailadress, so it automaticly loads the order. The customer select the items to return, amount, reason etc etc. Submit and custoemr receives a email with all the detailed information. And The company receives the RMA in the system and can act on that.

Create a unified return proces/flow

As a user I need to be able to see the variant images by colour before using the Matrix to place my order. Either a drop down to select the colour or colour dots like below. 

Being able to go through the per the details is needed to make the matrix useable.  

Colour swatch or Way to view colour options with Matrix

I would like to see a feature where it is possible to switch between the different measurement systems, imperial and metric. so a customer can decide for himself whether he wants to order an item in Inches or in Milimeters.

Switching between imperial and metric UOM system.

Instead of hiding shipping methods, add the option voor showing only for specfic product sets. We have specific products we can't sell online because we can't add the correct costs for shipping

Show shipping method only for specfic product sets

To help find customers the answers they are looking for, the FAQ page should allow for categorization. This categorization is also very beneficial for SEO.

Categorization within the FAQ page

A lot of PIM and ERP Systems allow to add Specifications not only to the Product but also to the Variant. It would be nice that this is also supported by Sana. So that in the Basket and the Checkout the Customer see Specification of the Variant he is ordering. This would avoid that a customer orders the wrong variant. 

Add Product Specifications on Variant

We use UPS to deliver our packages.  We can't accept P.O. Boxes as a shipping address.  It would be nice for the system to not allow the ability to ship to P.O. Boxes.  We use messaging to aid the customer to not use this delivery address but they miss the messaging.

P.O. Box Exclusion

As a web store manager, I want to be able to give my account managers access to impersonate customers without the capability to place or edit orders, or any other admin access. This will enable them to assist their customers and view their customer's orders & documents in the same way that their customer can.

Impersonate shop accounts without order placement

Related items are returned from the ERP to Sana against the original product and not the variant. Therefore, in standard Sana, the related items on the frontend are always displayed for all variants of a given product. But the ERP allows the admin to maintain the relationship per variant as well so they would wish to display different related products per the selected variant on the web shop.

— The ERP Related items table/ substitution table already provides the column “Variant No” which allows the admin to maintain the related items per variant (checked in NAV/BC). But Sana does not use it so the ERP does not return in. Return related items set for variants within the variant node instead of on main product node.

 — On the product details page, when displaying the related items, follow the below logic: Always show the related items which do not carry a variant ID (regardless of the variant selected). When a variant is selected, then add the other related items which are set for that specific variant as well. The related items section should be refreshed each time a variant selection is changed.

 — The GetProduct response should return the related items set for variants within the specific variant node instead of on the main item response.

Show related items per variant

Currently the product feed export path can only be found in the help site. It would be more convenient if the file path is shown with the option to copy on the add-on configuration screen.

Product feed export: Show file path in admin

During an analysis of product index problems for a customer, I had a brainstorm with the team with some ideas that I had which I felt would be useful for the improvements list on PIM. Following is an extract from that (customer had InRiver but this applies to PIM in general IMO).